Cancellation & Return policy
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
(1) Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
(2) Orders cancelled after 24 hours of payment confirmation will be eligible for a 25% partial refund.
(3) Once your order has been shipped, it can no longer be cancelled.
Your satisfaction is the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Mis-shipped Items
Defective, damaged or Mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments or send dress back to us we will make change on your dress size,.
Your item is the size you ordered but does not fit
Dresses does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on didocouture.com.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Please note: We can offer fabric color swatch service to avoid color misunderstanding, We appreciate your cooperation and understanding that for each fabric color swatch we will charge you USD20.
If your order cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order.
1) Contact Customer Service within 20 days of your order's shipment. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3) Once received at our facility, your return will be processed in 3 to 5 business days. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
Taxes, Duties, Tariffs and/or Brokerage Fees
didocouture.com.com can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders. To find out which if any of these may apply, please contact your local government.
However, we'll undervalue the invoice when we ship your order possibly under US$30 and mark parcel as "gift" for personal use, not for commercial purpose, so that you will not have to pay custom tax. You know, we are always here for you.